Frequently Asked Questions
Everything you need to know about your favorite Brazilian flip-flops.
How do I find the right size for Havaianas?
Havaianas are sold in Brazilian sizing. We recommend checking our Size Guide to compare Brazilian sizes with US, EU, or UK standards to ensure the perfect fit for your feet.
How should I clean my Havaianas?
To keep your flip-flops looking new, hand wash them with mild soap and water using a soft brush. Avoid using bleach or harsh chemicals and let them air dry in the shade.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are Havaianas made from sustainable materials?
Havaianas are made from a high-quality, secret rubber recipe that is 100% recyclable. We are committed to sustainability and recycle 90% of our production waste into new products.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.